ramblings from the noisedoctor

February 19, 2009

nicely done, fisher price

Filed under: cool companies, useless junk — noisedoctor @ 3:03 pm

In my effort to acknowledge good customer service when I actually receive it, I offer a virtual hat tip today to Fisher Price.

I bought my son a “Little People” “Sail n’ Float Boat” (TM, (r) whatever) for Christmas. Ironically, we only started using it for bath time a week or two ago. After only a few nights use, it stopped working (there”s a button you press and it plays a song). I figured the batteries just conked out. But, when I opened it, it was filled with water. Apparently the seal didn’t work.

I called Fisher Price customer service today (there’s my only complaint with them is there’s no way to email them, phone only). The person I spoke with was efficient, polite, and immediately offered to send me a new boat. No faxing receipts, mailing mine back, etc. I was pleasantly surprised with how easy that was, given how hard most companies make things to handle warranty situations like this.

Very nicely done!

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